Terms of Service

Titan Shine Cleaning Co. is based in Carmel, IN and provides residential and commercial cleaning services across the Indianapolis metro area. The specific tasks included in your service are those listed in the written quote we send you before the first visit. That quote is the definition of the work — not this page, and not anything said in conversation.

The following are not included in any standard, deep, or move-out cleaning, and are not performed under any circumstances without a separate written agreement:

• Exterior windows, or any work requiring a ladder taller than a two-step stool
• Carpet shampooing or machine floor treatment
• Full wall washing (we spot-clean marks)
• Moving heavy furniture or appliances
• Mold remediation, pest control, or biohazard cleanup
• Cleaning of areas that are unsafe to access
• Hood and grease-duct cleaning in commercial kitchens, which is a separately licensed trade

We may decline or stop a job if conditions are unsafe, if the space is substantially different from what was described, or if the work would require equipment or licensing we don't have. If we stop after starting, you pay only for work completed.

This website does not publish prices, because what a clean costs depends on the property. Any figure mentioned anywhere on the site is illustrative and is not an offer.

Your binding price is the one in the written quote we send after reviewing your request. Once you accept it, that price does not change for that service.

If we arrive and find the space is substantially different from what was described — significantly larger, or in a condition requiring materially more work — we will stop and contact you before proceeding. You may approve a revised price, reduce the scope, or cancel with no charge. We never add charges after the fact.

Recurring service rates are conditional on the recurring schedule continuing. If you book at a recurring rate and cancel after the first visit, that visit may be re-rated at the one-time price, since the discount reflects a schedule that didn't happen.

Payment is due after the service is complete unless we've agreed otherwise in writing. We do not require deposits or card details in order to provide a quote.

Accepted payment methods are confirmed with your quote.

Residential house cleaning is generally not subject to Indiana sales tax. Commercial and janitorial services may be. Where tax applies, it will be shown on your quote and invoice.

We reserve a specific block of time for your service. When an appointment is cancelled at short notice, that time usually cannot be filled.

• Cancel or reschedule with at least 24 hours' notice: no charge.
• Less than 24 hours' notice: a cancellation fee may apply.
• If we cannot access the property at the scheduled time (no key, wrong code, locked building, or nobody available to let us in), it is treated as a cancellation with less than 24 hours' notice.

If we need to reschedule — because of weather, illness, or a vehicle problem — we'll tell you as soon as we know and there is never a charge to you.

You do not need to be present during the cleaning, and most clients aren't. You may let us in yourself, provide a key or door code, or arrange access through your building.

Access details you give us are used only to perform your service. We do not share them, and we do not label keys with your name or address.

If you have a security system, please give us the code or disarm it in advance. You are responsible for any false-alarm charges from your monitoring company caused by information that wasn't given to us or was given incorrectly.

Please secure pets that may escape, become distressed, or interfere with the work. We are not responsible for pets that leave through a door or gate we were not told about.

To get the best result, before we arrive please:

• Put away valuables, cash, jewelry, and sensitive documents
• Clear the surfaces you want cleaned
• Tell us about fragile, antique, or specially finished items, and about surfaces that require a specific product
• Tell us about allergies or products you don't want used in your home

We clean around personal belongings rather than moving them. Anything we cannot reach cannot be cleaned.

We treat your property carefully, but accidents can happen. If something is damaged during a visit, we will tell you the same day, with photographs — you should never have to discover it yourself.

Report any damage you believe was caused by our service within 48 hours of the visit, so we can investigate while the circumstances are clear.

We are not responsible for damage arising from pre-existing wear, items that were already loose, broken, or improperly secured, or surfaces whose special care requirements were not disclosed to us.

If something wasn't cleaned to a reasonable standard, tell us within 48 hours and we will return and re-clean that area at no charge.

This covers work within the agreed scope. It does not extend the scope — an area that was never part of your quote is not a re-clean, it's a new service.

We would rather hear about a problem directly than read about it in a review, and we won't make you feel difficult for raising it.

Finding, screening, and training reliable cleaners is the most expensive part of this business. If a client hires someone who worked in their home through us, directly or through another company, within twelve months of that person's last visit, a placement fee may apply.

This is standard in the cleaning industry. It isn't meant to restrict anyone's ability to work — it exists because the cost of recruitment falls on us.

To the extent permitted by Indiana law, our total liability for any claim relating to a service is limited to the amount you paid for that service.

We are not liable for indirect or consequential losses — for example, lost income, missed appointments, or the cost of alternative arrangements — arising from a cancelled or delayed visit.

Nothing in these terms limits liability for anything that cannot lawfully be limited.

If something goes wrong, contact us first. Most disputes in this industry come from a misunderstanding about scope, and are resolved in one conversation.

These terms are governed by the laws of the State of Indiana, and any dispute that cannot be resolved directly will be handled in the courts of Marion County, Indiana.

We may update these terms. The version that applies to your service is the one in effect on the date of your written quote. Changes are never applied retroactively to work already booked.

Questions about these terms:

• Email: info@titanshinecleaning.com
• Phone: (317) 606-3810
• Titan Shine Cleaning Co., Carmel, IN